MetaFun Privacy Policy

1. Introduction

Welcome to MetaFun ("we," "our," or "us"). We are committed to protecting your privacy and ensuring you have a positive experience when using our platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website at https://metafun.app (collectively, the "Service").

By accessing or using our Service, you consent to the collection, use, disclosure, and storage of your information as described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our Service.

2. Information We Collect

2.1 Information You Provide to Us

We may collect the following types of information that you voluntarily provide to us:

• Account Information: When you create an account, we collect your name, email address, phone number, and password.
• Profile Information: You may provide additional information such as a profile photo, gender, birthday, username, and social media links.
• Identity Verification Information: For certain roles or features (such as host verification), we may collect government-issued photo identification, selfie photos, and other documentation necessary for identity verification and KYC (Know Your Customer) processes.
• Organization Information: If you create an organization, we collect business details, including business name, description, and organizational documentation.
• Event Information: When you create events, we collect event details such as event name, description, location, date, time, pricing information, and event media (such as photos).
• Payment Information: For paid events, we collect payment information and billing details, such as credit card information, bank account details, and billing address. This information is processed by our payment processors (such as PayFort by Amazon), and we only store the minimal information necessary to manage your account and transactions.
• Communications: We collect information you provide when you contact us for customer support or communicate with other users through our platform.

2.2 Information We Collect Automatically

When you use our Service, we may automatically collect certain information about your device and usage patterns, including:

• Device Information: We collect information about your device, including IP address, device type, operating system, browser type, mobile network information, and device identifiers.
• Usage Information: We collect information about how you use our Service, including the pages or screens you viewed, time spent on those pages, navigation paths, and other actions on our Service.
• Location Information: With your permission, we may collect information about your precise or approximate location as determined through data such as IP address or GPS.
• Log Information: We collect log information when you use our Service, including access times, pages viewed, and system activity.
• Cookies and Similar Technologies: We use cookies and similar tracking technologies to track activity on our Service and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.

2.3 Information from Third Parties

We may receive information about you from third parties, including:

• Authentication Services: If you choose to log in to our Service using a third-party service like Google or Facebook, we may receive certain information from that service, such as your name, email address, and profile picture.
• Payment Processors: We receive information from our payment processors about your payment transactions.
• Business Partners: We may receive information about you from our business partners, such as when they co-host events with you or when they provide services to you through our platform.

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing and Improving the Service: To provide, maintain, and improve our Service, including processing transactions, sending confirmations, and facilitating communication between users.
• User Authentication: To create and maintain your account, verify your identity, and enable you to access and use our Service.
• Role and Permission Management: To manage your roles (such as main, host, agent) and associated permissions within the platform.
• Event and Ticket Management: To facilitate the creation, management, and attendance of events, including ticket issuance, validation, and processing.
• Communications: To communicate with you, including sending service-related notifications, event announcements, and marketing communications (subject to your preferences).
• Customer Support: To provide customer support and respond to your inquiries, requests, and concerns.
• Security and Fraud Prevention: To detect, prevent, and address technical issues, fraud, security breaches, potentially prohibited or illegal activities, and enforce our Terms of Service.
• Analytics: To understand how users access and use our Service to improve it and develop new features.
• Legal Compliance: To comply with applicable legal requirements, including responding to legal processes and protecting our rights.

4. How We Share Your Information

We may share your information in the following circumstances:

• With Other Users: Depending on your role and activities on the platform, certain information may be visible to other users, such as your public profile information, events you've created, and organizations you manage.
• With Event Hosts and Organizers: If you purchase a ticket to an event, your information may be shared with the event host or organizer for event management purposes, including attendee verification and communication.
• With Service Providers: We may share your information with third-party vendors, service providers, and contractors who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.
• With Partners: We may share information with business partners with whom we jointly offer services or promotions.
• For Legal Purposes: We may disclose your information if required to do so by law or in response to valid legal processes, such as a court order, subpoena, or government request.
• For Safety and Security: We may disclose your information when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
• Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Service of any change in ownership or uses of your information.
• With Your Consent: We may share your information with third parties when you have given us your consent to do so.

5. Data Security

We use appropriate technical and organizational measures to protect your information against unauthorized or unlawful processing and against accidental loss, destruction or damage. These measures include:

• Data encryption for sensitive information (AES-256-CBC for QR codes and other security features)
• Authentication mechanisms to ensure access control
• Regular security assessments and audits
• Monitoring systems to detect and prevent suspicious activities
• Employee training on data security and privacy practices

However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: You may request a copy of the personal information we hold about you.
• Correction: You may request that we correct inaccurate or incomplete information about you.
• Deletion: You may request that we delete your personal information in certain circumstances.
• Restriction: You may request that we restrict the processing of your information in certain circumstances.
• Portability: You may request a copy of the information you have provided to us in a structured, commonly used, and machine-readable format.
• Objection: You may object to our processing of your information based on our legitimate interests.
• Withdrawal of Consent: You may withdraw your consent at any time where we rely on consent to process your information.

To exercise these rights, please contact us at contact@metafun.app or through the contact information provided at the end of this policy.

Account Settings

You can update, correct, or delete certain personal information through your account settings. You can also control your notification preferences through the settings in the app.

Marketing Communications

You can opt out of receiving promotional communications from us by following the unsubscribe instructions included in each communication or by updating your notification preferences in your account settings.

7. International Data Transfers

We may transfer, store, and process your information in countries other than your own. Our servers are primarily located in the United States and Europe. If you are accessing our Service from outside these regions, be aware that your information may be transferred to, stored, and processed in a jurisdiction where data protection laws may differ from those in your country.

By using our Service, you consent to the transfer of your information to countries outside your country of residence, including the United States, which may have different data protection rules than in your country.

8. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

• The length of time we have an ongoing relationship with you and provide the Service to you
• Whether there is a legal obligation to which we are subject
• Whether retention is advisable in light of our legal position (such as in regard to applicable statutes of limitations, litigation, or regulatory investigations)

When we no longer need to use your information, we will take steps to securely delete or anonymize it.

9. Children's Privacy

Our Service is not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information without parental consent, please contact us at contact@metafun.app. If we become aware that we have collected personal information from children without verification of parental consent, we will take steps to remove that information from our servers.

10. Third-Party Services

Our Service may contain links to third-party websites and services that are not owned or controlled by MetaFun. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You should review the privacy policies of those third parties. This Privacy Policy applies solely to information collected by MetaFun.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

For significant changes, we will provide a more prominent notice, which may include an email notification to the email address associated with your account.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

MetaFun
Email: contact@metafun.app